How Pathway Uses TrackOS to Transform User Feedback into Actionable Insights

At Pathway, helping individuals grow in their careers is their mission. Their platform provides structured career development, but as their user base expanded, they needed a better way to capture feedback, prioritize improvements, and keep users engaged with updates. That’s why they turned to TrackOS.

Turning Feedback Into Action

Before TrackOS, Pathway’s team managed feature requests through scattered emails and internal notes, making it hard to track what users actually needed. Now, with TrackOS’s feedback system, they have a centralized place to collect and organize user insights, ensuring that the most requested features get the attention they deserve.

A Smarter, More Transparent Roadmap

With TrackOS’s Kanban-style roadmap, Pathway’s team can easily share their product vision and progress with users. This transparency not only builds trust but also encourages users to stay engaged and invested in the platform’s evolution.

Keeping Users in the Loop

Pathway uses TrackOS’s changelog feature to announce new features, bug fixes, and updates in real time. Instead of wondering what’s changing, users now receive clear, structured updates—helping them make the most of the platform.

More Efficient Development, Happier Users

With a clearer understanding of what users need, Pathway’s team can prioritize smarter, reduce guesswork, and deliver meaningful updates faster. TrackOS has helped them build a more user-driven product while maintaining an efficient development workflow.

Here’s what Pathway had to say:

“TrackOS has completely changed how we handle product feedback. It’s given us the structure we needed to build features that truly matter to our users.”
— The Pathway Team

With TrackOS, Pathway isn’t just guiding career growth—they’re evolving their platform based on real user needs.