How SocialCore Uses TrackOS to Streamline Feedback, and Deliver Product Updates Faster

How SocialCore Uses TrackOS to Build a Stronger, More User-Driven Platform

At SocialCore, community is everything. Their platform is designed to help brands and businesses build stronger relationships with their audiences, but as they scaled, managing user feedback became increasingly complex. Feature requests, bug reports, and improvement suggestions were pouring in from multiple channels—emails, DMs, support tickets—making it hard to prioritize what truly mattered.

That’s when SocialCore turned to TrackOS.

A Smarter Way to Manage Feedback

Before TrackOS, SocialCore struggled with scattered feedback and unclear priorities. Now, all user requests are collected in one place, giving their team a complete overview of what users want most. Instead of sifting through endless messages, they can spot trends instantly and make informed product decisions faster.

Building with Users, Not Just for Them

With TrackOS’s roadmap and voting system, SocialCore has made feedback a two-way conversation. Their users can now vote on features, helping the team understand what’s most important. This transparency has built trust and engagement, as customers see their voices truly shaping the product.

Keeping Users in the Loop

The changelog feature has been another game-changer. Instead of quietly rolling out updates, SocialCore can now announce new features, improvements, and bug fixes instantly. This keeps users excited and engaged, reinforcing that their feedback directly influences the product’s evolution.

More Efficiency, Better Product Decisions

With TrackOS, SocialCore has transformed its workflow. Feature requests are now easier to track, prioritize, and implement, allowing them to ship updates faster and with greater confidence. The entire process—from collecting feedback to releasing updates—is now seamless and structured.

Here’s what the SocialCore team had to say:

“TrackOS has completely changed how we manage feedback. We now have a clear system that helps us focus on the features our users care about most, while also keeping them engaged throughout the process. It’s made a huge impact on our development workflow.”
— The SocialCore Team

By using TrackOS, SocialCore isn’t just building a product—they’re building a community-driven platform that evolves with its users.