How Risala Uses TrackOS to Streamline Feedback and Drive Product Growth

At Risala, communication is at the heart of everything they do. Their platform is designed to help teams and businesses connect seamlessly, but as they grew, managing feature requests and customer feedback became a challenge. They needed a structured way to collect, organize, and act on user input—and that’s where TrackOS came in.

A Central Hub for Feedback

Before TrackOS, feedback was scattered across multiple channels, making it difficult to prioritize the most impactful improvements. With TrackOS, Risala now has a single place to collect and categorize all user requests, ensuring no valuable insight gets lost.

Building with Users in Mind

Risala’s team now uses TrackOS’s roadmap and voting system to let users participate in the product’s evolution. Customers can submit feature requests and vote on what matters most, helping the team make informed decisions based on real demand. This process has strengthened user engagement and made customers feel truly heard.

Transparent Updates, Happier Users

With TrackOS’s changelog feature, Risala keeps users informed every step of the way. Whether it’s new features, improvements, or bug fixes, they can now communicate updates effortlessly, ensuring customers always know what’s new and what’s coming next.

A More Efficient Workflow

By using TrackOS, Risala has simplified its development process. The team can prioritize smarter, track progress seamlessly, and deliver updates faster—all while maintaining a strong connection with their user base.

Here’s what the Risala team had to say:

“TrackOS has helped us turn user feedback into real product improvements faster than ever. Our customers love seeing their ideas come to life, and it’s made our roadmap more user-driven and transparent.”
— The Risala Team

With TrackOS, Risala isn’t just building a communication platform—they’re building a product shaped by the voices of their users. 🚀